Language Services and Smart Scenic Spot EmergencyManagement under the Background of the Belt and Road Initiative

Abstract

Under the promotion of the Belt and Road Initiative, cultural and tourism exchanges between China and partner countries have become increasingly close, and the inbound tourism market continues to expand. As a window for external display, the importance of emergency management capabilities in smart scenic spots has become prominent, with language services serving as a key supporting element therein. This paper discusses the current situation, problems, and optimization paths of language services in the emergency management of smart scenic spots in the Belt and Road context. The research finds that current emergency language services in scenic spots exhibit problems such as insufficient multilingual coverage (e.g., lagging behind for minority languages and dialects), incomplete implementation of technical tools (e.g., lack of offline functionality and weak linkage with emergency platforms), a gap in personnel emergency language capabilities (e.g., insufficient reserve of professional medical and safety terminology), and absence of policy standards. These issues cause foreign tourists to face information access barriers during scenarios like sudden health incidents and safety evacuations, affecting emergency response efficiency and tourist safety assurance. On this basis, this paper proposes a three-dimensional improvement system of "Technology Empowerment-Process Optimization-Policy Support" by deploying dual-mode "online+offline" translation equipment, constructing a tripartite "Scenic Spot-Hospital-Public Security" multilingual linkage mechanism, and incorporating multilingual emergency services into the 5A scenic spot assessment indicators, to improve the emergency language service system of smart scenic spots. The research aims to provide theoretical reference and practical paths for enhancing the internationalization and humanized level of emergency management in smart scenic spots in the Belt and Road context, aiding the high-quality development of China's cultural and tourism services.